At JG Vacation LLC, we understand that plans can change, and unexpected circumstances may arise. That's why we have carefully crafted our cancellation policy to provide flexibility while also ensuring fair treatment for both guests and property owners. We believe in transparent communication and want to make sure you are aware of our policy before making your reservation.

Please review the following details regarding our cancellation policy:
  1. Cancellation Periods: We have different cancellation periods based on the type of booking and the property owner's preferences. It is important to check the specific cancellation policy outlined on the property listing or confirmed in your booking confirmation email. Our cancellation periods typically fall into the following categories:
  • Flexible: Provides a full refund for cancellations made a certain number of days prior to the check-in date. The exact number of days can vary between properties.
  • Moderate: Provides a full refund for cancellations made a certain number of days prior to the check-in date, with a possible cancellation fee or deduction.
  • Strict: Allows for a partial refund for cancellations made a certain number of days prior to the check-in date, or no refund at all.
  1. Cancellation Fees: Depending on the cancellation period and property owner's preferences, there may be a cancellation fee or a percentage of the booking cost deducted from the refund amount. This fee helps compensate the property owner for any potential loss incurred due to the cancellation.
  2. Extenuating Circumstances: We understand that unforeseen situations may occur, such as medical emergencies, natural disasters, or travel restrictions. In such cases, we encourage guests to contact your host as soon as possible. We will work closely with you and the property owner to find a fair and suitable resolution.
  3. Refund Process: Once a cancellation is made within the specified cancellation period, our team will initiate the refund process. The refund will be issued to the original payment method used during the booking. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
  4. Booking Modifications: If you need to modify your booking, such as changing the dates or the number of guests, we recommend reaching out to our customer support team or using the modification options available on our website. Depending on the circumstances, a modification fee or rate adjustment may apply.
We strongly encourage all guests to carefully review the cancellation policy before making a reservation. It is essential to understand the specific terms and conditions associated with the property you intend to book.

In the event of any questions or concerns regarding our cancellation policy, our dedicated customer support team is available to assist you. We are here to ensure that your experience with JG Vacation LLC is as seamless and stress-free as possible.

Please note that individual property owners have the discretion to set their own cancellation policies within our guidelines. Therefore, it is essential to review the specific cancellation policy outlined for each property before making a reservation.

Thank you for choosing JG Vacation LLC. We look forward to hosting you and providing you with a remarkable stay.